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Your Rights and Our Obligations at cili88

This page covers the legal conditions that govern your account, your data, and your use of cili88 — including how we handle payments made through DANA, OVO, and GoPay.

Account TermsPrivacy PolicyDANA, OVO, GoPay UseData RetentionEligible Regions Only
cili88 Your Rights and Our Obligations at cili88
DATA AND ACCOUNT SECURITY

How We Protect Your Information

We take the security of your account data seriously. Below is a plain account of how we handle your information, what we store, how long we keep it, and how you can ask us to change or remove it. These practices apply to all accounts, including those that fund via DANA, OVO, or GoPay.

Data Handling and Storage Your account details are stored on secured servers with SSL encryption active at all times. We do not share personal data with third parties outside of payment verification and fraud-prevention processes.
Cookie Use on cili88 We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any point.
Retention and Deletion We retain account records for the period required under applicable law. If you close your account and wish to request data deletion, submit a written request through the email channel in your account dashboard.
Requesting Account Changes To update your registered name, wallet details for DANA or OVO, or contact information, log in and use the Account Settings page. Material changes require identity re-verification before they take effect.
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a data request, or a dispute involving your account or a wallet transaction, our support team handles legal and policy queries directly. Reach us through the channels below — include your registered account email and a brief description of the matter so we can route it correctly.

Live Chat Support Open the chat widget from any page on cili88. Describe your legal or account query and our team will connect you with the right handler for policy matters.
Email for Policy Queries Send your data request or terms question to our support email listed in your account dashboard. Include your account ID and the specific policy section you are asking about.
Account Help Centre Log into your cili88 account and navigate to the Help section. Policy-related tickets filed there are flagged for our legal and compliance team for review.

Common Questions About Your Legal Rights

These are the questions we hear most about account terms, data rights, and wallet use. If your question is not here, contact us through the support channels listed above.

Yes. Any deposit or withdrawal processed through DANA, OVO, or GoPay falls under both our account terms and the individual wallet provider's own conditions. Both sets of terms apply at the same time.

Send a data access request to the support email shown in your account dashboard. Include your registered account ID. We will respond within the timeframe required under applicable law in your region.

You can request data deletion after closing your account. Submit the request in writing via the help email in your dashboard. Retention rules under local law may mean some records are kept for a defined period.

Contact our support team first and provide the transaction reference. We will investigate on our side and, where needed, coordinate directly with GoPay to resolve the issue as quickly as possible.

We notify you through your registered contact before any material change takes effect. You can review updated terms in this section. Continued use of your account after notice counts as acceptance of the revised terms.

Applicable jurisdiction depends on the regulatory framework in force in your region at the time. Access and dispute resolution are subject to local law wherever you are in Indonesia, including Bandung and Medan.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.