Reference

Terms That Cover Your Account on cili88

These terms set out what you agree to when you open and use a cili88 account — from how deposits via DANA, OVO, and GoPay are processed to how disputes are handled. Access is available where local law in Indonesia permits.

Account eligibility appliesLocal wallet deposits coveredDispute process outlinedJurisdiction-dependent access
cili88 Terms That Cover Your Account on cili88
TERMS CONTACT

Reach Us About These Terms

Questions about what these terms mean for your account, or a request to update your registered details, can go through any of the channels below. We handle terms-related queries separately from general account support so your question reaches the right team.

Live Chat Open the chat widget from any page on cili88. Terms and account-access queries are flagged to the compliance team during chat hours.
Email Support Send your query to our support address listed in your account dashboard. Include your registered wallet type — DANA, OVO, or GoPay — for faster routing.
Account Dashboard Log in and navigate to Account Settings to submit a formal terms or data-access request directly, with a reference number issued on submission.
HOW WE HANDLE IT

Data, Security and Your Account Rights

Your account data is held securely and used only to operate your cili88 account — processing wallet transactions, verifying identity, and delivering support. We do not sell your data to third parties. You can request a copy of the data we hold, ask us to correct inaccurate details, or close your account at any time through the Account Settings page or by contacting support.

Data Retention

We keep account and transaction records for as long as required by applicable law. Once that period ends, data is deleted or anonymised on a rolling schedule.

Cookies

We use session and analytics cookies to keep your account active and to understand how the lobby is used. You can manage cookie preferences from the settings link in the site footer.

Account Security

Your account is protected by password and OTP verification on login. If you suspect unauthorised access, contact support immediately to freeze the account and review recent wallet activity.

Requesting Changes

To update your registered name, wallet details, or contact information, submit a request through Account Settings. Identity verification is required before any wallet-linked detail is changed.

Common Questions About These Terms

If your question is not covered below, reach us through live chat or the account dashboard and we will respond with a written answer you can keep for your records.

These terms apply to anyone who opens or uses a cili88 account. Access depends on local law and is available only in eligible regions where Indonesian law permits.

We post updates to this page before changes take effect. Continuing to use your account after an update is posted means you accept the revised terms.

Funds in your DANA, OVO, or GoPay-linked wallet are held pending a review. We contact you through your registered email with the outcome and next steps.

Log in, go to Account Settings, and submit a data-access request. We respond within the timeframe required by applicable law, with a reference number issued on submission.

Local law takes precedence. Any section found unenforceable in your eligible region is set aside; the rest of the terms remain in full effect for your account.

Submit a closure request through Account Settings or contact support directly. After closure, we retain records only for as long as applicable law requires, then delete or anonymise them.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.