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How cili88 Handles Your Personal Information

This Privacy Policy covers what data we collect when you use cili88, how we use it, and what control you have over it.

Account data protectionDANA, OVO, GoPay payment data coveredCookie and device data disclosedYour right to access and correctContact us to request changes
cili88 How cili88 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply security measures across all parts of the account flow — from the moment you register to every payment transaction you complete. Here is how each area works in practice so you know what to expect.

Payment Data Security

When you transact via DANA, OVO, or GoPay, payment data passes through encrypted channels. We store only the reference needed to reconcile your account; full wallet credentials are never held on our side.

Cookies and Device Tracking

We use session cookies to keep you logged in and analytics cookies to understand which parts of the platform you use. You can adjust cookie preferences through your browser settings at any time.

Account Data Retention

Your account data is kept while your account is active. After closure, we retain records for a period required under applicable rules in eligible regions, then delete or anonymise them systematically.

Requesting Changes or Deletion

You have the right to request a copy of data we hold, correct inaccurate details, or ask for deletion where permitted. Submit the request through live chat or email with your account details attached.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your data is handled, want to correct information on your account, or need to request deletion, our support team handles these requests directly. Reach out through any of the channels below and include your registered account details so we can locate your record and respond accurately.

Live Chat Start a live chat session from the cili88 site. Describe your data request clearly — account name and registered email help us verify and action your query faster.
Email Support Send your data request or correction notice to our support email. Include your registered account details and specify which data you want to access, update or remove.
Account Help Centre Log in to your cili88 account and navigate to Account Settings to review stored details. Some corrections, like linked e-wallet information, can be updated directly from that page.

Common Questions About Our Privacy Policy

These are the questions we receive most often about how cili88 handles your data. Each answer reflects our actual practice — not a legal template.

We collect your name, email address, date of birth, and the payment method you register — DANA, OVO, or GoPay. Device and session data is also gathered automatically when you log in.

Only transaction reference numbers are retained so we can reconcile deposits and withdrawals. Full wallet credentials are processed by the payment provider directly and are not stored on our platform.

Yes. Contact us via live chat or support email with your registered account details. We will identify your record and provide a summary of the data associated with your account.

Log in, go to Account Settings, and edit the details directly. For changes that require identity verification — such as updating your registered payment wallet — contact support to complete the step securely.

We do not sell your data. We share only the minimum necessary with payment processors like DANA, OVO, and GoPay to complete your transactions, and with technical partners who help operate the platform.

We retain your data for a period required under applicable rules in eligible regions after account closure. Once that period ends, records are deleted or anonymised. Availability depends on local law.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.